Qantas Cabin Crew Recruitment Process 2024

Want to work for Qantas but unsure of how? Then just follow this simple guide.

Dreaming of being Cabin Crew for Qantas? Read our step-by-step guide to the Qantas Cabin Crew Recruitment Process!

Founded in 1920, Qantas are the world’s third oldest airline, and the biggest Australian airline in operation today offering flights on both domestic and international routes.

The airline’s headquarters are based in Sydney, Australia, however they do recruit international Cabin Crew to be based in various countries including London Heathrow.

Handwriting CV

Before you start

You’ll need your current CV saved in either Microsoft Word or PDF format.

It’s always best to update your CV and tailor it to the position you’re applying for – after all this is your ‘first impression’, so to speak!

Get your CV reviewed by our experts so that you know Qantas will accept it.

Step 1 –The Application Process

Check our Cabin Crew Jobs Board to see if Qantas are recruiting.

You’ll be asked to submit an up-to-date resume and answer a short questionnaire around the requirements of the role so ensure you review the required skills, experience and requirements before submitting an application.

You can submit your application with Qantas on their Careers Site via the ‘Apply’ or ‘Apply with LinkedIn’ button located at the top of each job listing. The first time you apply, you’ll need to create an account with them.

If you’ve already created your profile, you can sign in and access your application and personal information to update if necessary.

First impressions count, so ensure your CV is up to date and highlights skills and experience relevant to the job for which you are applying. This will give you the best chance of being short-listed for the next stage. There may be additional role specific questions which you’ll need to answer so we can consider your application.

Step 2 – The Assessment Process

If you’re successful in being short-listed, you’ll be invited to attend an assessment day. This can seem a bit daunting if this is the first time you’ve been to one of these events.

Basically they are a way for the recruitment team to screen a large amount of candidates at once, and to see how you interact with others and perform in group tasks.

The Qantas assessment day typically includes:

  • A presentation about the airline and role by existing Qantas staff and crew
  • A reach and height check
  • 2-3 group activities, including discussions and role plays

This may be one or a combination of the following: psychometric testing, assessment centre or in tray exercises.

Psychometric assessments

These may be used as an additional objective, reliable and relevant assessment method. Types of psychometric testing that may be used include verbal reasoning, numerical reasoning, abstract reasoning and personality tests. These are notoriously tricky but we can help you prep for this with our Ability Tests eBook.

Step 3 – Next steps

Text message alert
If all has gone well you’ll receive an email or text message inviting you to the next stage.

Due to the volume of applications the airline receives this may take a little time to be sent, so don’t panic if it seems to be taking a while!

Step 4 – The Interview

If you’ve done well throughout the day you’ll receive an invitation to return for a final one to one interview.

Interviews will take place with a representative from Qantas Human Resources, the hiring manager or a combination of both. The number and type of interviews across the segments will vary.

They may utilise Behavioural Event Interview questions which are designed to get you to talk about how you responded to or handled specific situations or events in the past. To best answer these questions you need to set the scene, describe the action you took and explain what the outcome was. Our Cabin Crew Wings Cabin Crew Interview eBook is designed specifically to help you prepare and excel when answering such questions.

This final interview will last around 30-40 minutes and contains more questions to assess your suitability for the role.

It gives you the opportunity to prove yourself to the recruiters and give detailed answers to show that you have the skills that they are looking for.

Preparation is key here. This is your big chance to convince the recruiters that YOU are the person that the airline wants on their crew.

It’s never too early to get ready – see our guide here.

Following the interview your whole application and performance will be considered.

Qantas tend to get back to their applicants fairly quickly for an answer, so the nail-biting wait shouldn’t be too long!


Sound a little confusing?

With the Assessment Day there’s nothing better than being prepared. In our Assessment Day eBook you can find help and advice to ensure you have the best chance of really standing out on that crucial day.

Final Checks

There are a few checks that the airline needs to carry out before they can officially offer you employment.

The checks will include following up references, criminal record checks, your financial history and your employment background for the last five years (including any gaps which must be accounted for).

You’ll need to fulfil local residency, citizenship or visa requirements to live and work in the country where the position is based at the time of application.

You’ll also be asked to have a basic medical examination carried out to ensure that you’re fit to fly.

Following this, if the checks are successful, you’ll be given a date to begin your pre-flight training!

So, feel like you could crew for Qantas? Find out if there are recruiting here.

Best of luck!

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Cabin Crew Wings Team

Our team of experts have the many years as Cabin Crew plus HR experience and are up to date with the latest selection news.

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