Qantas Cabin Crew Recruitment Process 2023

Want to work for Qantas but unsure of how? Then just follow this simple guide.

Dreaming of being Cabin Crew for Qantas? Read our step-by-step guide to the Qantas Cabin Crew Recruitment Process!

Founded in 1920, Qantas are the world’s third oldest airline, and the biggest Australian airline in operation today offering flights on both domestic and international routes.

The airline’s headquarters are based in Sydney, Australia, however they do recruit international Cabin Crew to be based in various countries including London Heathrow.

Handwriting CV

Before you start

You’ll need your current CV saved in either Microsoft Word or PDF format.

It’s always best to update your CV and tailor it to the position you’re applying for – after all this is your ‘first impression’, so to speak!

Get your CV reviewed by our experts so that you know Qantas will accept it.

Step 1 –The Application Form

Check our Cabin Crew Jobs Board to see if Qantas are recruiting.

Read the job description carefully – this lists all of the qualifications and requirements that the airline is looking for.

When you hit the ‘apply’ button you’ll be asked to create a user account, enter your personal details and answer a few basic screening questions before you upload your CV.

These questions are nothing to worry about – they’re just there to make sure that you understand and meet all the essential job requirements.

Once you’ve completed and submitted the application you’ll be sent an email confirming your application has been received.

Step 2 – The Video Interview

Depending on the number of applicants the airline may ask you to complete a short video interview.

This method is becoming increasingly popular in cabin crew recruitment. You’ll receive full instructions on how to log in and complete the interview from the recruitment team.

The interview questions are set by the airline and are pre-recorded, and you’ll be able to record your responses on your computer or phone/tablet using either a webcam or the face-to-face ‘selfie’ camera.

You’ll then upload your interview for consideration by the recruitment team.

You’ll get the chance to complete some practice interview questions so that you can feel comfortable with the system. You can try as many times as you like.

The interview will consist of questions in areas you might expect, like customer service. There will also be questions designed to assess your knowledge of the cabin crew role.

Step 3 – Next steps

Text message alert
If all has gone well and recruitment like the look of your CV and/or video interview responses you’ll receive an email or text message inviting you to the next stage.

Due to the volume of applications the airline receives this may take a little time to be sent, so don’t panic if it seems to be taking a while!

Step 4 – The Assessment Day

Next in the process is the assessment day. This can seem a bit daunting if this is the first time you’ve been to one of these events.

Basically they are a way for the recruitment team to screen a large amount of candidates at once, and to see how you interact with others and perform in group tasks.

The Qantas assessment day typically includes:

  • A presentation about the airline and role by existing Qantas staff and crew
  • A reach and height check
  • 2-3 group activities, including discussions and role plays

If you’ve done well throughout the day you’ll receive an invitation to return for a final one to one interview.

Sound a little confusing?

With the Assessment Day there’s nothing better than being prepared. In our Assessment Day eBook you can find help and advice to ensure you have the best chance of really standing out on that crucial day.

Step 5 –The Interview

This final interview will last around 30-40 minutes and contains more questions to assess your suitability for the role.

It gives you the opportunity to prove yourself to the recruiters and give detailed answers to show that you have the skills that they are looking for.

Preparation is key here. This is your big chance to convince the recruiters that YOU are the person that the airline wants on their crew.

It’s never too early to get ready – see our guide here.

Following the interview your whole application and performance will be considered.

Qantas tend to get back to their applicants fairly quickly for an answer, so the nail-biting wait shouldn’t be too long!

Final Checks

There are a few checks that the airline needs to carry out before they can officially offer you employment.

The checks will include following up references, criminal record checks, your financial history and your employment background for the last five years (including any gaps which must be accounted for).

You’ll also be asked to have a basic medical examination carried out to ensure that you’re fit to fly.

Following this, if the checks are successful, you’ll be given a date to begin your pre-flight training!

So, feel like you could crew for Qantas? Find out if there are recruiting here.

Best of luck!

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Cabin Crew Wings Team

Our team of experts have the many years as Cabin Crew plus HR experience and are up to date with the latest selection news.

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