Cabin Crew Role-plays and Presentations

Getting the most out of them

A lot of people can’t think of anything worse than giving a presentation or performing a role-play in front of assessors. Never fear though, here are some tips to get you through the worst.

Work out what to say

You will probably have some preparation time so use this wisely and make notes to structure what you want to say. Make sure you are allowed to take prep notes into the exercise. If you can, if you freeze or are unsure where to go next you can glance down and be reminded of the points you wanted to cover.

Figure out your objective

In any role-play or presentation there will be something you need to accomplish. It may be conveying information in an accessible way; it might be reasoning with a disgruntled passenger. If you work out what your main objective is for the scenario and keep it in mind you are less likely to wander off track or find yourself tongue-tied.

Be you, not anyone else

A role-play is about dealing with a situation as you normally would, not about trying to be someone else. the same goes for a presentation. If you would usually use a flip chart or inject some humour into the talk then do so here- the assessors want to see who you really are, not who you think they want you to be.

There isn’t ONE right approach

There may be ten people being assessed at one selection day and you all complete the role-plays or presentation exercises a little differently, but that doesn’t mean any of you have necessarily done it wrong. Different cabin crew will all deal with scenarios differently. The point is to use your own personal style which the assessors will decide if fits with what they are looking for or not.

You won’t always be a good fit

If the way you tackle a scenario isn’t a good fit for one airline it may be perfect for another which values different things. It may be a good thing if you don’t get rated highly with one recruitment team, as chances are your personality and their ethos aren’t a good match. That would mean that if you did get the job you might be miserable because you don’t see eye to eye. Selection days aren’t just about them assessing you; however much you think you want the job you also need to consider whether they are right for you.

Enjoy it

This is your chance to shine and nerves will not help you do your best. Get plenty of practice in beforehand to increase your confidence. This will help you learn to relax, take everything in your stride and enjoy it.

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Hannah is a Chartered Occupational Psychologist specialising in recruitment, selection and assessment. This means she designs and assesses at selection days just like the ones airlines use.

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