SWISS Cabin Crew Recruitment Process 2019

Are you interested in being cabin crew for the flag-carrying airline of Switzerland? We’ve got the scoop for you on the SWISS cabin crew recruitment process!

SWISS is The Airline of Switzerland. It serves over 100 destinations all over the world from Zurich, Geneva and Lugano. SWISS is part of the Lufthansa group and a member of the Star Alliance.

Before you start

Have to hand an updated version of your Cabin Crew related CV.

It’s important to tailor your CV to highlight your skills and experience that are most relevant to a Cabin Crew role with SWISS!

Always save a copy of your CV in MS Word or PDF format, as these are the most commonly accepted file types.

You’ll also need a cover letter written in either French or German, depending on whether you are applying to a role based in Geneva or Zurich.


Step 1 – The Application Form

The first step in the SWISS cabin crew recruitment process is the online application form.

You’ll be asked to fill out your basic personal details. You will then need to upload your cover letter (written in the applicable language) and your CV.

SWISS requests that you explain any gaps on your CV. Include all your relevant education and work experience and be sure to emphasise your skills and accomplishments (particularly languages!).

There is also an opportunity to submit other documentation such as a higher education diploma and any work certifications you have achieved.

Be very thorough at this stage – forgetting to upload something is an easy mistake to make but it will result in your application not being considered.

Step 2 – The Assessment Day

Should your application be successful, you’ll be invited to the next step in the process, the Assessment Day.

On the day, remember to take your CV and valid passport with you. You should arrive punctually, and be well-presented.

You’ll be informed of the date, time and location in your invitation email, and the day can last up to 8 hours.

Typically the assessment day will include:

  • Registration
  • A height and tattoo check
  • Various presentations by SWISS staff and crew
  • Group exercises (usually these include a fun ‘icebreaker’ type exercise and a mixture of group discussions and problem solving tasks)
  • Interactive exercises, which may include psychometric ability tests.

You’ll have the chance to ask existing crew any questions you might have during the day too

These activities are designed to assess your communication and problem-solving abilities, and how well you work within a team.


Step 3 – The Interview

The interview is your best opportunity to underline what makes you a perfect fit for SWISS Cabin Crew. You will most likely be asked questions about your qualifications and personal qualities..

Interviews can be scary; the best way to overcome nerves is to prepare as much as possible beforehand.

You should know your CV inside out and be able to draw upon real-life examples of times when you provided excellent customer service!

Rather than just stating your employment experience, make the effort to showcase your skills. You could explain how you resolved an issue during your employment, or describe a situation in which you went above and beyond what was expected of you to provide great service.

Following the interview your whole application and performance will be considered. Airlines tend to get back to successful candidates quickly with an answer, so the wait shouldn’t be too long.


Final checks

Before you can receive an official offer of employment, you’ll need to undergo some final checks.

These include following up references, criminal background checks and basic medical examination.

If all goes well, you’ll be given a start date to begin your pre-flight training!

Stay up-to-date with all Cabin Crew positions by checking out our Cabin Crew Jobs Board.

Good luck!

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Cabin Crew Wings Team

Our team of experts have the many years as Cabin Crew plus HR experience and are up to date with the latest selection news.

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2 Comments

    1. In general it will take place at the base the airline are recruiting for in the position you have applied for, or at the SWISS headquarters in Zurich, Geneva or Basel.

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