TUI Airways Cabin Crew Recruitment Process 2023

Want to work for TUI but unsure of how? Then just follow this simple guide.

The airline (formerly known as Thomson in the UK) are leaders in the package holiday sector, flying to destinations worldwide.

With bases all over the UK and Ireland you have a choice of where to apply, and our step-by-step guide is here to help you through the process.

TUI logo

Before you start

There is an option to upload your CV – however, TUI won’t necessarily look at it as the airline prefers to use their own application screening methods to select the best Cabin Crew.

Read the information in our TUI Airways Guide so that you understand exactly what the airline are looking for in their crew.

Step 1 – The Application Form

Our Jobs Board has a link to the positions currently open with TUI – choose which base you’d prefer to work from and click on the ‘Apply For This Job’ button to take you to the application form. Remember – you must apply to one base otherwise you’ll risk having your application disqualified.

If you’ve applied for a Cabin Crew position with TUI in the last 6 months then you’ll be unable to submit an application for the time being.

There are some basic questions about your right to work in the UK, as well as some boxes to tick to ensure you fulfill TUI’s Cabin Crew role requirements. 

Step 2 – The Online Tests

Within about 10 days of submitting your application, you’ll receive emails asking you to take some online tests. This includes the Situational Judgement assessment, designed to assist the airline in evaluating your suitability for the role. This will also give you a preview into what the job involves!

You’ll be presented with 14 hypothetical scenarios, and each one will describe a situation that you might find yourself in as Cabin Crew. You’ll then be asked to select which of the given responses are most and least appropriate or effective.

You will also be sent a Personality Questionnaire.

If you’re worried about the online tests, check out our helpful eBook which is designed to guide you through the online testing procedure. It will provide you with tips and advice to enable you to soar through this part of the recruitment process.

Step 3 – The Assessment Day

Man holding an ipad

If your application looks good to recruitment you’ll be asked to attend a half-day virtual assessment event.

Within 10 working days you will receive an email asking you to book a place at a TUI Assessment Day event. There are limited dates available so it’s advisable to book onto the soonest one you’re able to attend. If there are no convenient dates, it just means that these days are fully booked. Try not to worry, and keep reviewing the website for new dates to be added.

You’ll obviously need access to a PC, laptop or tablet for this. The event is designed to incorporate all the usual activities you’d expect at a traditional Assessment Day.

The TUI assessment day will usually include:

There may be ‘cuts’ during the day after each activity, with only the best performing candidates being asked to remain online for the one-to-one interview, or schedule this for another time.

It’s normal to feel a little nervous if you’ve never attended an assessment day before!

Preparation is key here.

Our Cabin Crew Assessment Day e-Book can help you with this – it’s packed full of advice to help you stand out during the day.

Even if you aren’t successful this time, it’s still a great achievement to have reached this stage. The Assessment Day itself is a great opportunity for you to find out more about the airline and ask any questions you might have, and it will give you knowledge and experience for next time you apply!

Step 5 – The Interview

The final interview will last around 30 minutes and in it you’ll be asked a variety of in-depth questions to assess your suitability for the role and the airline.

This is the best chance you’ll have to convince the recruitment team to choose you.

We can’t emphasise enough how important it is to do your research, try to think about the questions you might be asked and be prepared!


Final Checks

There are some standard checks that the airline will need to do before offering you employment – a medical assessment, a criminal record check and a verification of your employment history (including any gaps, which MUST be accounted for).

As long as you’ve been open and honest in answering the questions in the application form and interview you’ll have nothing to worry about.

After this you’ll be approved for flying! Usually you’ll be placed in a ‘talent pool’ while decisions about base allocations are finalised, or until nearer the date on which your contract is due to begin.

You’ll then be given confirmation of a date to begin your training.


Does a flying as Cabin Crew with TUI sound like it might suit you?

Apply for the latest vacancies here!

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Cabin Crew Wings Team

Our team of experts have the many years as Cabin Crew plus HR experience and are up to date with the latest selection news.

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