TUI Airways Cabin Crew Recruitment Process 2018

Want to work for TUI but unsure of how? Then just follow this simple guide.

The airline (formerly known as Thomson in the UK) are leaders in the package holiday sector, flying to destinations worldwide.

With bases all over the UK and Ireland you have a choice of where to apply, and our step-by-step guide is here to help you through the process.

TUI logo

Before you start

With TUI you won’t need to upload a copy of your CV. Instead there is a ‘free text’ section on the online application form (with a 4000 character limit) where you can tell the recruiters what makes you suitable for the position.

Read the information in our TUI Airways Guide and on the TUI cabin crew careers pages so that you understand exactly what the airline are looking for in their crew.

It’s best to write, edit and proof read your response first, then copy and paste it into the box.

Step 1 – The Application Form

Our Jobs Board has a link to the positions currently open with TUI – choose which base you’d prefer to work from and click on the ‘Apply For This Job’ button to take you to the application form.

If you’ve applied to TUI in the past there is a ‘reuse previous application’ option.

You can also apply with your LinkedIn account if you prefer, which will fill out the personal details sections for you.

There are some screening questions for you to answer – these are just to make sure that you understand the requirements and conditions of the cabin crew role and the TUI contract.

Step 2 – The Video Interview

Man holding an ipad

If your application looks good to recruitment you’ll be asked to take a video interview.

You’ll receive full instructions on how to log in and complete the interview from the TUI recruitment team. You can take the interview on your computer, tablet or mobile phone.

The interview questions are set by the airline and you’ll be asked to record your responses using either a webcam or the face-to-face ‘selfie’ camera.

Don’t worry – you’ll get the chance to complete some practice interview questions so that you can feel comfortable with the system.

You’ll hear in around 10 working days of submitting your interview if you’ve made it through to the next stage.

Step 3 – The Assessment Day

The next step is the Assessment Day – a way for the recruitment team to screen large numbers of candidates at once.

They’re also a great opportunity for you to find out more about the airline and ask any questions you might have.

You’ll receive an e-mail telling you the date, time and location and listing everything you need to bring along with you.

The TUI assessment day will usually include:

There will be ‘cuts’ during the day after each activity, with only the best performing candidate being asked to stay for the one to one interview.

It’s normal to feel a little nervous if you’ve never attended an assessment day before!

Preparation is key here.

Our Cabin Crew Assessment Day e-Book can help you with this – it’s packed full of advice to help you stand out during the day.

Step 4 – The Interview

The final interview will last around 30 minutes and in it you’ll be asked a variety of in-depth questions to assess your suitability for the role and the airline.

This is the best chance you’ll have to convince the recruitment team to choose you.

We can’t emphasise enough how important it is to do your research, try to think about the questions you might be asked and be prepared!


Final Checks

There are some standard checks that the airline will need to do before offering you employment – a medical assessment, a criminal record check and a verification of your employment history (including any gaps, which MUST be accounted for).

As long as you’ve been open and honest in answering the questions in the application form and interview you’ll have nothing to worry about.

After this you’ll be approved for flying! Usually you’ll be placed in a ‘holding pool’ while decisions about base allocations are finalised.

You’ll then be given confirmation of the base you’ll be working at and a date to begin your training.


Does a flying as Cabin Crew with TUI sound like it might suit you?

Find out if they are recruiting here!

Show More


Hannah is a Chartered Occupational Psychologist specialising in recruitment, selection and assessment. This means she designs and assesses at selection days just like the ones airlines use.

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