Virgin Atlantic are one of the most famous airlines in operation today.
Founded in 1984 by entrepreneur Richard Branson, they are the third largest long-haul airline in the UK, setting new standards in customer service and passenger comfort.
They are also regarded as one of the best airlines to work for, with lots of benefits on offer for their crew.
Before you start
You’ll need a copy of your current CV saved in either Microsoft Word or PDF format.
Your CV will be scanned by specialist software and matched against the role requirements, to see how good a fit you’d be for Virgin crew.
So it’s really important to have a fantastic CV, where the information is written in a way that’s as relevant to the position as possible.
Step 1 –The Application Form
Read the job description carefully – this lists all of the qualifications and requirements that the airline is looking for.
Before you upload your CV you’ll be asked to fill in your personal details, and answer some basic yes or no screening questions. These are just to make sure that you understand and meet the basic job requirements.
You will be asked about your Covid-19 vaccination status as well as agreeing to the requirement to wear a face mask at all times.
There’s also a section for you to provide a cover letter – it’s a good idea to have this prepared in advance and saved, ready to copy.
Remember that the cover letter may be the first impression the airline gets of you. Make sure it’s tailored to the position, to the point, and highlights your best skills and attributes!
Once you’ve completed and submitted the application you’ll be sent an email confirming that it has been received.
Step 2 – The Video Interview
If your initial application is successful you’ll be asked to take part in a short video interview. These are becoming more and more common in online application processes.
The interview questions are pre-recorded, and you’ll be sent an invitation via e-mail with full instructions.
You can then do the interview at your own convenience, through your computer or phone/tablet using the face-to-face or ‘selfie’ camera.
You’ll get the chance to complete some practice interview questions so that you can feel comfortable with the system. You can try as many times as you like.
The interview will consist of behavioural and biographical questions. Behavioural questions are designed to assess how you might behave in certain situations relevant to a Cabin Crew role, and to evaluate your experience in areas such as customer service. There will also be questions designed to assess your knowledge of the cabin crew role.
Sound a little confusing?
Don’t worry – our video interview guide will explain things in a little more detail.
Step 3 – The Assessment Day
If you’ve passed you will receive an email inviting you to the next stage. Due to the volume of applications the airline receives this may take a little time to be sent, so don’t panic if it seems to be taking a while.
Next in the process is the assessment day. This will be held at a specified date and time at one of the Virgin Atlantic UK bases. You’ll receive instructions and directions in the invitation e-mail.
The Assessment day will typically include:
You’ll get the chance throughout the day to ask any questions you might have about the airline and the role, and to chat with existing crew members.
The group exercises might take the form of a discussion, problem solving task or a role-play exercise.
As there are a large amount of candidates present on an assessment day there will generally be ‘cuts’ and different points during the day, with only the most suitable candidates making it through to the interview stage.
Try not to be too disappointed if you don’t make it through – if you’ve made it to the assessment day you’ve already done really well!
Psychometric ‘ability’ tests might cause a few worries if you’ve never done this type of testing before. The tests are multiple choice and include sections in verbal reasoning and numeracy.
You’ll be given a specific time to complete the test in, and may have to do this on the assessment day itself or in some cases online at home.
This may all seem a little daunting, but you can give yourself a head start by checking out our Cabin Crew Assessment Day eBook which is bursting with information to help you shine both in your application and on your assessment day.
Step 4 –The Interview
This final interview will last around 30-40 minutes and contains more questions to assess your suitability for the role.
You might be asked to do this in the afternoon of the assessment day, or alternatively you may be given a slot on a different date.
This is perhaps the most important part of the application process – it gives you the opportunity to prove yourself to the recruiters and give detailed answers to show that you have the skills that they are looking for.
Virgin’s interview style is behavioural and biographical. This means they will be asking questions about work related situations you’ve encountered and how you’ve dealt with them, and also questions about the details you’ve provided in your CV, and your employment history.
Preparation is key here. This is your big chance to convince the recruiters that YOU are the person that the airline wants on their crew.
You might be asked to prepare a short presentation on a given topic for your interview. This is just to see how well you fare addressing an audience – something you’re likely to have to do as a member of cabin crew.
You’ll receive all the instructions you need beforehand though, don’t worry!
Following the interview your whole application and performance will be considered, and you’ll be informed of their decision, whether it be good news or bad.
If you’ve been offered a position as crew, there are a few checks the airline will have to do before your employment can begin.
The checks will include following up references, criminal record checks, and your work background for the last five years (including any gaps which must be accounted for).
You’ll be asked to enter the details for the criminal record check online and pay a £25 fee for processing.
Cabin crew also have to attend a ‘security interview’ – this isn’t as scary as it sounds! It’s just a case of checking all of your documentation is in order.
You’ll be asked to fill out a simple medical and health information form which will be reviewed by the airline’s occupational health department.
Once all of these checks are completed you’ll be ready to begin your pre-employment training!