Cabin Crew Interview Prep

Do you want to know the best way to prepare for your important Interview?

Help to succeed

Our Selection Day Workbook lists over thirty specific interview questions and shows you how to construct hundreds more potential ones! This Workbook guides you, step by step to prepare your answers the very best way so that you can win over your interviewer and be offered a cabin crew job on your first interview!

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Think about what you need to do in the role

Firstly, think about what you think is important to the role of cabin crew and then research around what the airlines consider to be important. You can get an idea of what might be covered in your interview by this simple technique of thinking ahead and planning what you need to know. You have probably thought that you will need to; be an excellent communicator, place high value on great customer service, be hard-working, proactive, have a good awareness of safety, be able to follow instructions and implement protocol, manage conflict and deal with difficult people and situations calmly…the list is pretty long! But by giving some thought to what is required in the role you can get a good idea of what sort of questions you might be able to expect.

Another good way of working out what you need to demonstrate is to pay close attention to any documents you are sent in advance of your interview such as the ‘job description’ or ‘person specification’.

Match your experience

Make sure that your experience matches what the interviewers are looking for. The more practice and guidance you can get on this the better your chances of success, because the better the match, the higher your score. The higher your score, the more chance you have of being offered a job. Our Workbook will help you work out how to do this.

Spotlight on: Cabin Crew Wings Interview tips

Think about how cabin crew behave when you are on board a plane- friendly, smiley, chatty. This is how you need to come across!
Consider how well turned out cabin crew always are. Dress smartly, showing you know how to take care in your appearance. If you have long hair, tie it into the sort of style you can imagine cabin crew wearing
Maintain eye contact with your interviewers- you are talking to them after all
If you don’t understand a question ask for it to be repeated- that’s fair better than getting to wrong end of the stick
Answer the question you have been asked, not what you want to say! A surprising number of candidates don’t answer the question
If you are asked for an example from your own experience make sure you describe one; don’t just give an opinion instead
Describe a specific, single example rather than talk generally i.e. ‘on one occasion I did xxx’ rather than ‘I always do xxx’
If you can’t answer a question don’t be afraid to say so. You could even say, ‘I did read about x,y or z but that wasn’t cover unfortunately’
If there is more than one interviewer, address your answers to them all
Don’t be put off if they have their heads down making notes for much of the time, they are gathering evidence that they will score you on later
Take your time to answer the question well, so that you can give a good , relevant example when you are asked, don’t feel you need to rush in with the first thing that pops into your head
Have a few examples prepared before you go in, but make sure that they are relevant to the question you are being asked
Don’t talk too quickly, it will be too difficult for them to take proper notes about what you are saying
If you are likely to twist your hands nervously, hold them!
Take a glass of water if offered- talking a lot can give you a dry mouth!
Be honest- integrity is an important quality in cabin crew so if you are caught out in a lie or exaggeration it won’t go down well
If you don’t have experience of something then say so, but explain what you would hope to learn as part of the role
Many of us are uncomfortable ‘bigging ourselves up’ and prefer to downplay our achievements, but this is not the time or the place for being modest! If you have done well at something you need to highlight this. It’s not about bragging, it’s about presenting an accurate picture of yourself. It is so important to do this because your replies are what you are being assessed on so you need to represent yourself accurately as the interviewers will be informed and guided by your words.