Cabin Crew Interview Questions

Question	What skill is being assessed
Please describe an occasion where you have collaborated successfully with others	Team work
Can you give an example of when you have overcome a difficult challenge?	Problem-solving
Please describe a time where you have exceeded expectations	High standards/Excellence
Please describe a situation when you have had to follow complex instructions	Following procedure
Tell us about a time where you have had to cope with a big change at work	Flexibility
Do you have an example of a time where you have shown your honesty?	Integrity
Please describe a situation when you have delivered excellent service	Customer service
Please give us an example of when you have coped well under pressure	Confidence
Tell us about a time you have dealt with anger or hostility	Conflict management
Describe how you have dealt with constructive criticism	Integrity

You will probably also get follow up questions to dig deeper into your example and find out how well you really did, if you are prepared then you will be able to expand upon your answers.

Examples of Follow up questions would be:

What was the situation?
How did you do this?
What was the specific outcome?
Why was this particularly positive?
What were the improvements?
What was the problem? What made it complex?
What was your plan?
Why did you choose that course of action?
Did you run into any difficulties?
How did you achieve the result?

Spotlight on: Cabin Crew Wings Interview tips

Think about how cabin crew behave when you are on board a plane- friendly, smiley, chatty. This is how you need to come across!
Consider how well turned out cabin crew always are. Dress smartly, showing you know how to take care in your appearance. If you have long hair, tie it into the sort of style you can imagine cabin crew wearing
Maintain eye contact with your interviewers- you are talking to them after all
If you don’t understand a question ask for it to be repeated- that’s fair better than getting to wrong end of the stick
Answer the question you have been asked, not what you want to say! A surprising number of candidates don’t answer the question
If you are asked for an example from your own experience make sure you describe one; don’t just give an opinion instead
Describe a specific, single example rather than talk generally i.e. ‘on one occasion I did xxx’ rather than ‘I always do xxx’
If you can’t answer a question don’t be afraid to say so. You could even say, ‘I did read about x,y or z but that wasn’t cover unfortunately’
If there is more than one interviewer, address your answers to them all
Don’t be put off if they have their heads down making notes for much of the time, they are gathering evidence that they will score you on later
Take your time to answer the question well, so that you can give a good , relevant example when you are asked, don’t feel you need to rush in with the first thing that pops into your head
Have a few examples prepared before you go in, but make sure that they are relevant to the question you are being asked
Don’t talk too quickly, it will be too difficult for them to take proper notes about what you are saying
If you are likely to twist your hands nervously, hold them!
Take a glass of water if offered- talking a lot can give you a dry mouth!
Be honest- integrity is an important quality in cabin crew so if you are caught out in a lie or exaggeration it won’t go down well
If you don’t have experience of something then say so, but explain what you would hope to learn as part of the role
Many of us are uncomfortable ‘bigging ourselves up’ and prefer to downplay our achievements, but this is not the time or the place for being modest! If you have done well at something you need to highlight this. It’s not about bragging, it’s about presenting an accurate picture of yourself. It is so important to do this because your replies are what you are being assessed on so you need to represent yourself accurately as the interviewers will be informed and guided by your words.