What’s New in the Cabin Crew Recruitment Process?

Lots as it turns out! Airlines recognise the pivotal role Cabin Crew play as the public face of their company and are therefore continually redefining their recruitment processes to select the best candidates they can. So what are airlines looking for and what might you expect during the Cabin Crew recruitment process in 2024?

At Cabin Crew Wings, we’ve noticed 3 very distinct trends that you need to be aware of, and prepare for, if you want to land your dream Cabin Crew job. Keep reading to find out more!

Behavioural Interviews: Real-Life Scenario Simulation

Airlines are shifting from traditional interviews to behavioral interviews that focus on handling high-pressure scenarios. British Airways (BA), for example, have started using ‘speed interviewing,’ where candidates move through multiple interviewers and rooms quickly, testing their adaptability and professionalism.

What does this mean for you? Before an assessment day, reflect on personal and professional experiences where you’ve overcome challenges, worked in teams, or navigated crises. You should weave these into your interview answers and show how these experiences have equipped you to excel in the dynamic environment of an aeroplane cabin.

Embracing Technology in Cabin Crew Recruitment

The recruitment landscape is evolving with technological advancements like virtual reality (VR), artificial intelligence (AI), and online assessments. Aspiring Cabin Crew should familiarise themselves with these tools, as they are integral to modern assessments.

Preparation Tips:

  • Explore online resources and tutorials related to VR and AI in recruitment.
  • Engage in mock assessments and virtual interviews.
  • Ensure your online presence, including LinkedIn and social media, is professional, up-to-date and portrays an image an airline would welcome.

Diversity and Inclusion in Cabin Crew Roles

Diversity is now front and centre for many companies, and the aviation industry is no different. Airlines wish to reflect the diversity of their passengers within their Cabin Crew. This is not just about employing individuals from diverse backgrounds and cultures but also promoting a sense of inclusivity, respect, cultural awareness and effective international communication onboard each flight.

Our tip: Consider and emphasise your unique experiences, cultural understanding, and ability to connect with diverse people during your interview. Show you’re ready to contribute to, and grow with, an inclusive global community in the skies.

Preparing for Modern Assessment Days

To succeed in the evolving Cabin Crew recruitment process, you should:

  • Research each airline you are applying to: Study their values, mission, and service standards – then consider how you fit into that ethos, and what you have done previously that will prove that to them.
  • Practice Adaptability: Engage in mock interviews and group exercises.You cannot practice enough, as when you are nervous that will help you stay calm and focused.
  • Highlight Transferable Skills: Emphasise skills like teamwork, problem-solving, customer service, and resilience with real-life examples.
  • Stay Updated: Keep abreast of industry trends and news.
  • Professional Presentation: Dress appropriately and maintain professionalism throughout the assessment day.

Airlines like British Airways are leading the way with innovative approaches to cabin crew assessment. In order to land your dream job you need to embrace these changes and showcase your skills and passion for aviation. Thorough preparation, adaptability, and a genuine interest in customer service will position you as a strong contender in a very competitive field.

But don’t worry – our eBooks and eCourses have been developed by industry and recruitment experts over the past decade and they have helped thousands of potential Cabin Crew land their dream job. Now we are here to help you every step of your journey.

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Cabin Crew Wings Team

Our team of experts have the many years as Cabin Crew plus HR experience and are up to date with the latest selection news.

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