British Airways is set to double the number of Mandarin-speaking cabin crew serving its Beijing and Shanghai routes. This will ensure that at least a third of all British Airways cabin crew on flights between Beijing or Shanghai and London will be Chinese nationals, fluent in Mandarin. The airline also announced increased customer support for Chinese customers at Heathrow airport.
The Number of Chinese National Cabin Crew on British Airways Flights
The number of Mandarin-speaking crew members on flights connecting China and London will increase from two to four per flight. This is possible due to BA’s biggest recruitment drive in the region since the onset of Covid-19. The airline aims to employ 44 new crew members in Shanghai, and a further 26 based in Beijing. This move is designed to raise the service quality for Chinese customers travelling to and from China.
Demand for British Airways Flights Between China and the UK
Calum Laming, BA’s Chief Customer Officer, explained the move as part of the airline’s commitment to meeting increasing demands for flights between Beijing, Shanghai, and London as travel between China and the UK undergoes a gradual resurgence.
The move follows BA’s reopening of its daily service between Shanghai and London in February this year. This was shortly after China lifted travel restrictions and quarantine requirements for inbound travellers. Additionally, the airline reinstated its flights to Beijing in June, which now operate four times a week. British Airways have been flying to the Chinese mainland for over 40 years. They now boast 22 weekly flights between the UK and China, servicing passengers travelling for both business and leisure.
The expansion of BA’s Mandarin-speaking cabin crew, and other international cabin crew bases, is part of the airline’s commitment to delivering exceptional and personalised service to passengers of all nationalities.
For information on British Airways cabin crew requirements and latest recruitment processes head to our blog where we keep you up to date on cabin crew jobs and news.
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