Emirates Cabin Crew Recruitment Process 2019

The iconic Emirates have a tough selection process with high standards expected of their crew.

Emirates are at the moment using a lot of recruitment events, or open days as they are sometimes called.

In this case you would skip the online application and video interview section and simply turn up at the event with your CV and the relevant paperwork – we would always advise registering for the event online where possible though!

Are you up to the challenge?

Before you start

When working for Emirates you’ll have to relocate to their base in Dubai. This means that you’ll have to be able to meet UAE visa requirements.

The airline will provide accommodation but there are regulations in place you must adhere to, especially regarding staying out late or having guests visit you. You’ll have to be sure that this would be an environment you’d be happy living in.

Please note that applicants for Emirates must be 21 or over at the time of application.

There are a few things you’ll need to upload. First is a copy of your updated CV. Make sure it’s saved in either MS Word or PDF format.

You’ll also need to upload photographs:

  • One ‘formal’ passport size photo
  • One full body ‘formal’ photo
  • One full body ‘smart and sophisticated’ photo
  • One head and shoulders ‘smart and sophisticated’ photo

The rules are quite specific for the type of photographs you’ll need to provide for Emirates, they have a PDF guide available on their website to explain what they’re looking for.

Step 1 – The Video Interview

At the time of submitting your application you’ll be asked to take part in a short video interview. These are becoming more and more common in online application processes.

The interview is pre-recorded, and done through an online company called HireVue. You can do the interview through your computer, phone or tablet, using the face-to-face or ‘selfie’ camera, and the app can be downloaded here.

You’ll get the chance to complete some practice interview questions so that you can feel comfortable with the system. You can try as many times as you like.

The interview will consist of questions in areas you might expect, like customer service. There will also be questions designed to assess your knowledge of the cabin crew role.


Step 2 – Next steps

After the video interview has been uploaded it will be scanned by a computer programme (along with your CV) to check it meets the basic requirements. Then everything you’ve submitted so far will be assessed by recruitment.

If you’ve been successful you’ll receive an invitation to the next stage, the Assessment Day.

The Emirates selection process is extremely tough, and most candidates on the assessment day will not be called back for a final interview. But even getting through to this stage is a big achievement!

There’s nothing better than being prepared –  in our Cabin Crew Assessment Day eBook you can find help and advice to ensure you have the best chance of really standing out in the assessment day!


Step 3 – The Assessment Day

The Emirates assessment day is a lot more in-depth than most. Try to get a good night of sleep beforehand, arrive early, and give yourself a chance to settle in before the day begins.

Candidates will be shortlisted and removed from the process throughout the day, with activities including:

  • A presentation about the airline
  • A Q&A session with Emirates crew
  • Group exercises, role plays and discussions
  • A reach and height check
  • A tattoo check (remember with Emirates you are not allowed to cover tattoos with concealer or bandages, they must be covered by the regulation uniform)
  • An English language test (reading, comprehension and vocabulary)
  • A personality questionnaire, similar to the psychometric tests

You’ll be given a choice of dates and locations but will have to arrange your own transport (and accommodation if necessary).

Remember to dress for success – Emirates places high importance on the personal appearance of their crew – smart business attire is bess for both men and women.


The open recruitment events follow a similar format to the traditional assessment day.  You’ll be advised at these events whether you are suitable to stay and attend the process upon registration when you present your documents.

Step 4 – The Interview

The final interview may take place on the same day as the assessment day, at some locations, or you may be called back at another date and time.

If you’ve made it through to this stage then very well done – this is a big accomplishment!

This is perhaps your best chance to show the recruiters that YOU are the right kind of person to be part of Emirates cabin crew. It’s never too early to prepare – see our guide here.

After the interview, recruitment will send your entire file to HQ in Dubai to be carefully considered. Should you be successful you’ll receive a telephone call advising you of the next steps in the process.

Hold tight, you’re nearly there!


Step 5 – Final Steps

There are some background and medical checks that the airline will need to make before your offer of employment can be finalised.

The standard is stricter than with some other airlines, as it has to meet the UAE working visa requirements too, so if there is anything at all you are worried about it’s best to check this with recruitment at the interview stage.

You’ll have to provide a police report confirming that you have no previous convictions due to updated visa policies.

You’ll also need to have a dental report completed, to check that there are no issues that might affect your health at a later date.

If the checks are successful you will be given details enabling you to log in to a restricted section of the Emirates career portal. This will be updated with all the details you’ll need regarding your training and the start of your employment!

Have you thought about our ‘Get a Cabin Crew Job’ 2 day course? It’s very popular and the reviews speak for themselves – the course gives candidates the knowledge and confidence to really stand out during the recruitment process!
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Hannah

Hannah is a Chartered Occupational Psychologist specialising in recruitment, selection and assessment. This means she designs and assesses at selection days just like the ones airlines use.

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31 Comments

  1. Hello, it’s almost one year now since I applied online for cabin crew. How long does it take to know if you’ve been shortlisted or not. it’s saying the application is under review since last year. Thanks

    1. Hi Julie,

      It can take some time for airlines to process applications due to the huge amount of applicants for Cabin Crew roles – this can be really frustrating for applicants who are left ‘on hold’, like yourself. Have you tried contacting the airline’s recruitment team directly either by email or phone? They are usually very happy to help.

    1. Hi there,

      It isn’t compulsory but it can help to make your application stand out if you’ve completed a Cabin Crew course prior to applying. Hope this helps!

  2. Hello sir,am still in a training school am waiting for my exam this December to have my CCS, after it I wish to apply for Emirates airline because I really do love the company ,I just hope it won’t be late by then? Thank

    1. Airlines take a lot more into account than just qualifications – your personality, your attitude and your work and life experiences for example. You might find this article useful, or have a look at our selection of Airline Requirement Guides which lay out the preferences for each individual airline.

  3. Wow
    That was very resourceful and insightful.
    Is it easier to apply when you are in Dubai or you can apply from anywhere (now that apparently they no longer visit East Africa

    Regards,
    M.K

  4. one of the requirements for emirates is to have a high school certificate. I got an equivalence to high school in travel and tourism, is that okay?

    1. Hi there, you might find this article a useful read. Airlines take a lot more into consideration than qualifications – your personality, life and work experience and attitude for example. A recognised Cabin Crew Course is a good option too, this will equip you with the skills and knowledge you need to get through the recruitment process and beyond. If there’s anything we can help you with or you’d like any more information on any of our courses or products then please do get in touch!

  5. Hello does Emirates conduct Skype interviews for applicants in those countries they do not go for recruitment but who are willing to join the team.I am from Zimbabwe and have never heard the Emirates coming to recruit in my country

    1. Yes they do however if you pass the online stage you will be required (at your own expense) to fly to Dubai for the assessment day.

  6. Hello, sorry so if your 20 is it still bad cause it’s said atleast 21 not meaning it’s a must ..In Emirates i mean

  7. Hi , I have just applied for Cabin Crew Emirates but it has not asked me to do a video interview. Do you know why that is?

    Kind Regards,
    Riyana Jaber

    1. Hi Riyana, I believe Emirates had problems with the video interview so they have removed it temporarily. I expect they will contact you soon with the next steps.

    1. Emirates require you to be a least 21 but do not list a upper age limit. Other airlines like British Airways the lower age limit is only 18.

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