‘Tell me about a time’ interview questions
You will have a ‘behavioural style interview’. This means that you will be asked to describe an occasion from your own experience which you think answers the question. So for instance, you might be asked something like “tell us about a time when you have delivered exceptional customer service?” You need to respond with a situation you were personally involved with, and explain what you did, how you did it, why you did it and what the result was. Coming up with these sort of examples is not best done whilst thinking on your feet! Spend some time before your interview thinking about several different situations from the last couple of years where you think you’ve done really well. It will make it easier to answer if you already have a few incidents at your fingertips. The questions will often centre around team work, communication, problem solving, conscientiousness, high standards….basically anything you think that an airline is really going to want to see in their new recruits.
‘What do you know about BA’ interview questions
You also need to do your homework because BA is going to want to know what you know about the company. This is standard interviewing practice. Have a read around their website and look at any latest news items related to BA, or the aviation industry in general. Make sure you know key facts, like who the airlines partners with, where they fly from, what aircraft they have, where they fly to.. anything you think will show that you have been interested enough to research the company properly.
The multiple choice test
At some point during the day you could be given a multiple choice test. This will describe various scenarios and give you a number of possible options. You then need to choose which you think is the correct answer. BA wants to know how you are likely to act, so this test gives you hypothetical situations to explore the choices you are likely to make. A lot of this is common sense, but before putting your cross in the answer box stop and think- is this answer the one that prioritises safety? Is it the one that puts the customer first? Is it the one which shows dedication and commitment? Again, think about what BA is looking for in top notch cabin crew and make sure your answers are in line with that.
You’ll need to show that not only are you a great candidate but also that you can work well with others. Many a team has been derailed by folk who don’t play nicely with others so BA will be looking out for any warning signs that you aren’t a good team player. So when you are given instructions for a group exercise, don’t be fooled into thinking this is about the task you’ve been given. It actually doesn’t matter what the specifics of this task are, so don’t get too hung up on it. You will be given a task or a problem to solve and told to get on with it as a team. You’ll have a time limit and will probably need to use your ingenuity to come up with ideas. You might even find yourself having fun. It probably won’t matter too much if you solve the problem or not. What you need to show is that you can cooperate with others, that you are sensitive to their perspective and that you don’t trample over anyone who doesn’t agree with you. Make sure you include everyone in the discussion and listen to what others have to say. Volunteer your ideas, but don’t get stroppy if anyone disagrees with you. Show BA that whatever the task set, you interact with others in an approachable, considerate and open way. You’re a nice person, how hard can it be?
A bit like the multiple choice test, the role-play uses hypothetical situations to see what you might do. It may not even be airline based- after all, great customer service looks pretty similar whatever industry you are in. You may have to deal with a customer, and let’s face it, there’s no challenge with happy ones is there? So expect to be confronted with a problem, and expect to have to handle it with care, sensitivity and a helpful manner. You aren’t expected to know exactly what to do, but BA will be looking to see if you have a fairly good idea how not to annoy, aggravate or disappoint someone looking to you for help.
By the end of the assessment day BA will have a good idea whether or not you are up to the job. But don’t forget, this isn’t a one way process. The assessment day is about you weighing up whether the company is right for you as much as whether you are right for them.
Want the best chance of passing your BA Assessment?
As this is the final stage before you actually become Cabin Crew, you want to know you have given it your best shot. Our 2 day Cabin Crew course will give you all the assessment guidance and tools (plus a practical day) so you know you are 100% ready. Find out more about our course here.